Heathrow Hoppa
With almost 70 million passengers annually, London’s Heathrow airport is the world’s 3rd largest airport. Through the introduction of Terminal 5 a more convenient and effective way of transferring passengers between hotels and airport terminals was required.
Working closely with National Express, LT modeled a ‘typical’ day’s activity, evaluating various scheduling strategies using the ‘Decision’ module of LT Enterprise to calculate optimum routes in real-time. Simulations highlighted the following advantages:
- A significant reduction in miles driven to meet individual SLA’s
- Service standards improved through improved routing
- Reduction in fuel and maintenance costs and drivers hours
- Reduction in carbon footprint
- Improved audit trail and reporting
The solution delivers a fixed timetable/fixed schedule service during peak times; with over half of all passenger movements by 09:30, and provides for more flexible ‘virtual’ scheduling during off-peak hours.
This more ‘holistic’ approach delivers high service standards during peak time and improved customer service in off-peak hours whilst reducing operating overheads and environmental impact.
It is also capable of issuing bar-coded ticketing and ticketing to mobile phones in addition to ‘real-time’ running information and ‘vehicle approaching’ alerts to mobile phones and fixed displays.
